From there, I review how the business is running behind the scenes so I can identify weak spots, bottlenecks, and the areas that need the most attention.
Depending on the business, that may include reviewing areas like:
team structure
service and pricing
scheduling and workflow
current systems and software
CRM and admin organization
SOPs and policies
hiring, onboarding, and training
culture and accountability
financial clarity
cleanliness, supplies, and operational standards
mobile routing, maintenance, and procedures when relevant